Itil 4 foundation exam Study guides, Class notes & Summaries

ITIL 4 Foundation Practice Exam with Rationale. Which practice includes the classification and ownership of queries and requests from users? A. Service desk B. Incident management C. Change control D. Service level management Which practice identifies metrics that reflect the customer's experience of a service? A. Continual improvement B. Service desk C. Service level management D. Problem management What is the PRIMARY use of a change schedule? A. To support 'incident manage...

WGU D336 ITIL 4 Foundation Exam 2024

Which higher level course is common to both ITIL Managing Proffesional (MP) and ITIL Strategic Leader (SL) career paths? - correct answer ITIL Strategist-Direct, Plan, and Improve Which Learning Outcome domain accounts for almost 50% of the ITIL 4 Foundation exam? - correct answer Understand 7 ITIL practices Which statement is NOT true regarding ITIL 4? - correct answer ITIL stands for Information Technology Infrastructure Library Which of these are valid levels of the ITIL 4 certificat...

ITIL 4 Exam Questions and Answers (elaborated further). 2) Which term describes the functionality offered by a service? A. Cost B. Utility C. Warranty D. Risk 5) How do all value chain activities transform inputs to outputs? A. By determining service demand B. By using a combination of practices C. By using a single functional team D. By implementing process automation 7) What is the starting point for optimization? A. Securing stakeholder engagement B. Unde...

governance - correct answer the means by which an organization is directed and controlled service management - correct answer A set of specialized organizational capabilities for providing value to customers in the form of services value - correct answer the perceived benefits, usefulness, and importance of something Who determines the perceived value? - correct answer the RECIPIENT value is objective - correct answer False organization - correct answer a person or a group of peop...

ITIL 4 FOUNDATION PRACTICE EXAM 2024 WITH 100% CORRECT ANSWERS Which practice includes the classification and ownership of queries and requests from users? A. Service desk B. Incident management C. Change control D. Service level management - correct answer A. "Service desks provide a clear path for users to report issues, queries, and requests, and have them acknowledged, classified, owned, and actioned" Rationals: B. Incorrect. The 'incident management' practice deals only ...

governance - the means by which an organization is directed and controlled service management - A set of specialized organizational capabilities for providing value to customers in the form of services value - the perceived benefits, usefulness, and importance of something Who determines the perceived value? - the RECIPIENT value is objective - False organization - a person or a group of people that have it's own functions, responsibilities, and relationships to perform it's own activit...

WGU336 ITIL 4 Foundation Practice Exam With Rationale Questions And Answers WGU336 ITIL 4 Foundation Practice Exam With Rationale Questions And Answers